Terms and Conditions for Nob Hill Decorative Hardware

Introduction

Welcome to Nob Hill Decorative Hardware. These Terms and Conditions govern your use of our website, products, and services. By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms and Conditions.

Definitions

• "Company", "we", "us", or "our" refers to Nob Hill Decorative Hardware.
• "Website" refers to nobhillhardware.com and all associated domains.
• "Customer", "you", or "your" refers to the person or entity accessing our website or purchasing our products.
• "Products" refers to the decorative hardware and related items offered for sale by Nob Hill Decorative Hardware.
• "Services" refers to any assistance, consultation, installation advice, or other support provided by Nob Hill Decorative Hardware.

Product Information

All product descriptions, specifications, and pricing are subject to change without notice. We make reasonable efforts to accurately display the attributes of our products, including colors and materials, but we cannot guarantee that your computer monitor's display of any color will be accurate.

Ordering and Payments

By placing an order, you make an offer to purchase products. We reserve the right to accept or decline your offer for any reason. After placing an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, but rather confirms that we have received it.

We accept various payment methods as indicated on our website. All payments must be made in full before products are shipped.

Shipping and Delivery

Shipping and delivery timeframes are estimates only and not guaranteed. We are not responsible for delays beyond our control, including but not limited to carrier delays, weather conditions, or force majeure events.

Returns and Refunds

Returns and Refunds are subject to the manufacturer's policies. Nob Hill Decorative Hardware acts as a retailer for various manufacturers, and all returns, warranties, and refunds are processed according to each manufacturer's specific terms and conditions. Please contact us for information regarding the return policy for specific products prior to making a purchase.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Nob Hill Decorative Hardware and is protected by United States and international copyright laws.

User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Interfere with the proper working of the website
• Attempt to bypass any security measures
• Harvest or collect personal information about other users

Mobile Messaging Terms and Conditions (CTIA Compliance)

Program Description

Nob Hill Decorative Hardware offers a mobile messaging program through which you may receive promotional messages, order updates, and customer service communications.

Message Frequency

Message frequency varies based on your interactions with Nob Hill Decorative Hardware. You may receive up to 4 messages per month for promotional content and additional messages related to your specific orders or inquiries.

Opt-In Requirements

By providing your mobile phone number and texting a keyword to our short code, or by signing up online and providing your mobile number, you are opting in to receive mobile messages from Nob Hill Decorative Hardware.

You specifically consent to receive messages sent via automated technology, including automated dialing systems.

Opt-Out Instructions

You may opt-out of our mobile messaging program at any time by:

• Texting "STOP" to the short code from which you receive messages
• Replying "STOP" to any message you receive from us

After texting "STOP," you will receive a confirmation message indicating that you have been unsubscribed and will no longer receive messages from us.

Help Instructions

For assistance with our mobile messaging program, text "HELP" to our short code or reply "HELP" to any message you receive from us.

Support Contact Information

For additional support with our mobile messaging program, please contact customer service at:

• Email: [customer service email]
• Phone: [customer service phone number]

Participating Carriers

Our mobile messaging program is supported by most major U.S. carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. However, we cannot guarantee that all carriers will be supported.

Message and Data Rates

Message and data rates may apply to each message sent or received in connection with our mobile messaging program, according to your mobile phone service provider's rate plan. You are solely responsible for all charges from your mobile service provider.

Age Restriction

You must be 18 years of age or older to participate in our mobile messaging program.

Privacy Policy

Information collected as part of our mobile messaging program is subject to our Privacy Policy, which can be viewed on our website.

Disclaimers and Limitations of Liability

PRODUCTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. NOBB HILL DECORATIVE HARDWARE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL NOBB HILL DECORATIVE HARDWARE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR USE OF THIS WEBSITE OR PRODUCTS PURCHASED.

Indemnification

You agree to indemnify, defend, and hold harmless Nob Hill Decorative Hardware, its officers, directors, employees, agents, and suppliers from any claims, losses, liabilities, damages, expenses, or costs arising from your use of our website or purchase of our products.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Nob Hill Decorative Hardware is headquartered, without giving effect to any principles of conflicts of law.

Dispute Resolution

Any dispute arising from these Terms and Conditions shall be resolved through binding arbitration conducted in [Company's Location]. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms and Conditions.

Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us.

Last Updated: March 22, 2025